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What To Do When Zoom Audio Doesn’t Work

While on Zoom, it is important to make sure your audio and camera are working properly. Using a headset is a great way to make sure your audio sounds clear on your Zoom meetings. But it can be tricky setting up your audio through Zoom. Here are three tips to troubleshoot when your Zoom audio doesn't work.

zoom audio, test audio, zoom microphone,  speaker

1) Check that your speakers are on and volume is high

You want to be able to hear people clearly during your zoom meetings. To check your speakers on Zoom, go to the microphone icon while you're in your meeting. Click "Select Speaker" and choose the right speaker for your audio. On your laptop or phone, you can also check the speaker volume on the device to make sure it is all the way up.

2) Make sure the right speakers are selected by testing your audio

After joining a meeting, click "Test Speaker" and "Microphone". Zoom will display a pop-up window to test your speakers. If you don't hear the ringtone, use the drop-down menu or click "No" to switch speakers until you hear the ringtone. Click "Yes" to continue the microphone test. Say a short phrase, then pause. Zoom will automatically play back your recording. If your recording doesn't sound clear, try adjusting your microphone.

3) On the mobile app? Make sure Zoom has Microphone access

Your phone's security settings limit what apps have access to your microphone. If this settings is turned "off," you won't be able to use your device's microphone while using Zoom. Go to "Settings" and scroll down until you see the Zoom app. Click on it, then there are several things you can grant permission for Zoom to use. Choose "Microphone" to make sure that it is now enabled. Re-open the Zoom app, and test your microphone again.


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